Useful Tips For Troubleshooting Common Broadband Issues

While you would love to browse online and do what you want, you would need a stable internet connection with good speed. Most of us get ourselves a broadband connectionin our homes. Broadband is a lot cheaper than using internet from smart phones, and they are a lot reliable too. However, sometimes, the internet modem that you are using might not work as it should.

How Do You Troubleshoot The Broadband Problems?

Broadband internet has given us the power and speed to watch movies online, download big sized files and carry out anything on the internet in an instant. But still, we are plagued by issues like slow speed, unresponsive web pages, connection interruptions and many such difficulties.
Before calling the customer support, it is better to attempt to diagnose the problem yourself. Many times it can be fixed manually without any technical help. In this article you will find useful tips to find and fix problems with broadband connection.

Find Out The Problem

The first step is to exactly find out the problem. If you cannot do it yourself, take help of network diagnostic tools provided by your operating system.

  • Send ping requests to remote IPs when you cannot establish connection with DNS servers. If you get pingbacks, then a lot of the problem is taken care of.
  • To find out if your ISP DNS server is working properly or not, use an alternative server like Google Public DNS. Otherwise the problem is at your end.
  • If you are suffering from speed problems, make use of tolls like speedtest to check out the actual speed versus the advertised one.
  • Sometimes it is the website that has malfunctioned or crashed. When a website repeatedly fails to load, use to determine the actual cause.

Find If The Problem Lies With Your Equipment

ISPs are known to use speed limiting features at peak usage levels or for special services like Bittorrent clients. There is no way to fix such problems imposed by your ISP. If speeds are affected for a particular process, chances are that throttling is enabled for that specific protocol.

Test Other Devices

Use alternative devices to test your broadband connection. If you cannot connect to internet using your laptop, try doing it with your smartphone. If multiple devices fail to connect, then the problem may lie with your router or modem. If the issue is encountered only on one device, then it may need servicing.

These simple tips will help you troubleshoot potential broadband issues on your home. If there still are problems connecting to the internet, it is best to call in a technician, who can help you solve the problem.

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